Privacy Policy

At Cosstech Solutions India Private Limited (“Cosstech India,” “we,” “our,” or “us”), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information, including information collected for SMS communications through our messaging program.

1. Information We Collect

We may collect the following information:

• Name
• Company name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms, quote requests, service inquiries, and registrations
• Communication preferences
• SMS opt-in and opt-out records

2. How We Use Your Information

We use your information to:

• Provide products and services
• Respond to inquiries and support requests
• Send service updates and appointment reminders
• Send marketing and promotional communications (where consent has been provided)
• Improve our products, services, and website
• Comply with legal and regulatory requirements

3. SMS Messaging Program

By providing your mobile phone number and expressly opting in, you consent to receive SMS messages from Cosstech Solutions India Private Limited. These messages may include:

• Service updates
• Appointment reminders
• Order notifications
• Product and service announcements
• Promotional offers
• Company updates

4. Information Sharing

5. Data Security

We implement commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain your information, including SMS consent records, as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information, subject to applicable legal requirements.
• Withdraw consent to marketing communications at any time.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and website performance. You may disable cookies through your browser settings.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting the revised policy on our website.

10. Contact Information